Hands On
AI Chatbot
Best AI Chatbots for Ecommerce Support
We loaded the same fake Shopify store into eight support chatbots and asked each one the questions a real customer asks: where is my order, can I return this, why was I charged twice. The surprise was not which bot answered best. It was how many advertised one price and then billed the AI that does the actual work as a separate line item.
Written by Raul del Cuadro